door

5

27 July 2018 , Jan , Connecticut

very dependable service

Totally satisfied customer!!!

5

05 July 2018 , Terry , Connecticut

I felt totally comfortable with the entire process of reviewing the products both on-line and at B&B's office, the quotation process and feedback, and the installation process. The installer… Read more I felt totally comfortable with the entire process of reviewing the products both on-line and at B&B's office, the quotation process and feedback, and the installation process. The installer was very professional and a very skilled craftsman. There were issues with the operation of the new door opener and they returned first thing the next day to exchange and replace with another new opener. Very satisfied and in INCOMPARABLE total price compared to other local providers and installers.

Best people EVER

5

19 June 2018 , Harriet , Connecticut

Garage door spring broke, leaving my car stuck in the garage. Called at 8:00am, Bruce came over within an hour, fixed the issue, . This company is honest and reliable and so nice. Real people do… Read more Garage door spring broke, leaving my car stuck in the garage. Called at 8:00am, Bruce came over within an hour, fixed the issue, . This company is honest and reliable and so nice. Real people do exist. I am so grateful

Satisfied

5

17 June 2018 , Hugh , Connecticut

Great professional installation and really fast too....Removal of old doors and hardware and cleanup....I wood recommend them to anyone.

Professionalism of installers is questionable

3

07 June 2018 , Marisa , Connecticut

Our detached garage was left open for the installers on the install day while my family and I went to school and work. When we returned home later that day, we found that our garage refrigerator was… Read more Our detached garage was left open for the installers on the install day while my family and I went to school and work. When we returned home later that day, we found that our garage refrigerator was missing some beer! The radio station we play in the garage was changed, too. It seems that the installers got a little "too comfortable" on the job. It's unfortunate because the doors themselves look great and really improved the garage's exterior.

Company response:

Michael We are sorry to hear you were less than satisfied with your experience with our company. Fortunately, it sounds like the installation and final product were up to your standards, but you were not happy with the technicians on site. I have personally talked to both employees, and they apologized for changing your radio station. As for the other accusation made, I have to strongly back my guys and believe they are telling me the truth considering both men don't even drink. Please understand that an accusation like the one you made could seriously effect someones career at this company. Keeping our customers safe, satisfied, and happy is our main goal at B&B, and i apologize for the misunderstanding.

Mom's Garage

5

06 June 2018 , Ellen , Connecticut

Mom's garage door had been giving her trouble for about a year. Finally we decided to call for a repair. When Kyle came over and explained that he could fix the problem but also pointed out that… Read more Mom's garage door had been giving her trouble for about a year. Finally we decided to call for a repair. When Kyle came over and explained that he could fix the problem but also pointed out that the door was in rough shape and maybe consider a new door. There was no pressure, and he left us with information. Within a day we decided to go for the new door. The install was quick and we have been enjoying the security and beauty of the door ever since.

Rating Summary